VnExpress News The News Gateway of Vietnam
Vivo has admitted that the software running its near-field communications component is not compatible with Vietnam’s ID card chips, and issued an update to fix the problem.
The Chinese smartphone maker said in a statement that the incompatibility issue mostly arises with Vivo smartphones produced for the Chinese market and brought to Vietnam.
The issue prevents these phones from making an NFC contact with Vietnam’s ID card chips, it said.
The company has issued an update which some users have received on their smartphones.
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Vu Duy Tan’s two ID cards show issues after connecting with a Vivo smartphone. Photo courtesy of Vu Duy Tan |
Tran Dung in Can Tho City has been able to successfully connect his Vivo smartphone with his ID card after updating.
His previous card was damaged digitally by the smartphone.
Some users remain unhappy nevertheless that they have had to apply for a new ID card after their previous ones were damaged by Vivo smartphones.
“It is a very time-consuming process to get a new ID card,” Ngoc Tan of Hanoi said.
NFC is a technology found in phones, cards and payment machine. It is used to make transactions and exchange digital content.
Tech analyst Le Cong Minh Khoi said a card chip could be damaged if a smartphone’s NFC signals are too strong.
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