New social insurance strategy aims for better coverage, satisfaction

Social security staff speak to a local about voluntary social insurance. — Photo vietnamplus.vn

HÀ NỘI — Việt Nam aims to expand social insurance coverage to 45 per cent of the workforce by 2025 and 60 per cent by 2030, according to a new development strategy approved by Deputy Prime Minister Lê Minh Khái. 

The number of informal and rural workers joining voluntary social insurance is also expected to reach 2.5 per cent by 2025 and 5 per cent by 2030. 

By 2025, around 55 per cent of workers will receive monthly pensions, social insurance and retirement benefits as they reach retirement age, per the strategy. This figure is expected to reach 60 per cent by 2030. 

The plan also sets the goal to have 35 per cent of the workforce covered by unemployment insurance, and more than 95 per cent of the population covered by health insurance. 

The strategy also aims to have a customer satisfaction score of over 85 per cent regarding social insurance and at a minimum of 90 per cent regarding administrative procedures. 

In terms of digital transformation, it is expected that 100 per cent of online public services will be accessible through different means, including mobile devices; 100 per cent of people joining social, unemployment and health insurance have digital transaction accounts and installed the application VssID, through which they can track their insurance payment history; and 100 per cent of people with health insurance can use ID cards in place of health insurance cards for medical examinations by 2025. 

The goals to be achieved by 2030 include completing the national insurance database, connecting and sharing information from this database with the national population database and other related systems for public services as well as monitoring based on big data. 

All of the information systems of Vietnam Social Security related to people, businesses and organisations must be restructured, apply modern technology and operate through integrated platforms using data sharing; while 100 per cent of the sector’s work records are processed online (except for national classified information).

The new strategy also set out eight key tasks and solutions, which include developing social security policies; innovating methods of collecting and managing insurance as well as increasing the number of participants; while also improving financial forecasting, investment and risk management procedures for insurance funds. 

Administrative procedures also need to be improved using one-stop-shop approach and better service quality; alongside revamped and diversified communication that fits different groups of people; as well as streamlining the organisational structure and personnel capacity to enhance efficiency.

Other focuses include digital transformation and international engagement in the field of social welfare. 

The overarching goal of the strategy is to develop the sector in a professional, modern and effective manner to well-implement social policies, aiming towards universal social security. — VNS