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Grab must explain its heatwave surcharge: consumer watchdog

Grab must explain its heatwave surcharge: consumer watchdog

The Vietnam Competition and Consumer Authority has called on ride-hailing company Grab to explain the “heatwave surcharge” it charges customers. Many passengers have called the surcharge of VND3,000-5,000 ($0.13-0.21) per trip effective from July 6 vague since Grab has not described what it considers hot weather or said if drivers …

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