Home Credit Vietnam named among best companies to work for in Asia

Organized by the prestigious HR Asia magazine, “HR Asia Best companies to Work for in Asia” is an annual award honoring firms with outstanding HR policies, attractive programs, cohesive and inclusive working environments.

Culture of diversity, equity, and inclusion

“Winning the award for two consecutive years is the result of Home Credit’s efforts to cultivate a diverse, equal, and inclusive working environment. No matter who you are, what personalities you have, or where you come from, Home Credit always cares and empowers you to make breakthroughs, and to accelerate and advance your career,” a Home Credit Vietnam representative said.

Home Credit Vietnam was named one of the best companies to work for in Asia 2022. Photo by Home Credit Vietnam

Home Credit has built a diverse and inclusive organization to drive the company’s innovation and transformation. Employees are invested with knowledge to understand the values of DEI (Diversity – Equity – Inclusion) and diverse perspectives, of the firm’s commitments to DEI and its benefits. Employees can therefore be entirely themselves at work.

Digital transformation at Home Credit has given the business advantage over Vietnam’s other firms in digital financial products. The voicechat and botchat systems not only improve customer experience, but also reduce the pressure and intensity of work in the customer service department.

Home Credit is also one of the first to debut digital financial products like virtual credit cards or Home PayLater – a buy-now-pay-later product on the Tiki e-commerce platform and other partners.

Talent development strategy

Home Credit Vietnam now employs around 300 IT and data experts who play an important role in building and maintaining digital service delivery platforms. The team, along with experts from other departments, can enhance their skills and knowledge through various programs like visits or study tours to see Home Credit Group’s projects in different countries including the Czech Republic, Indonesia, Philippines, and India.

“Home Credit is keen on developing sustainable human resources. We focus on creating opportunities for everyone, nurturing diverse talents, and creating a working environment where everyone is honored and cared for,” Pham Vu Minh Dan, Home Credit Vietnam’s Chief People Officer, said.

Pham Vu Minh Dan (front row, orange shirt), Chief People Officer at Home Credit Vietnam and her team. Photo by Home Credit Vietnam

Feeling like home

At Home Credit, employees are encouraged to come up with their own ideas, participate in events, and give feedback after each activity. The company hosts online and in-person events as part of the employee-centric strategy. In addition, with staff spread around the country, Home Credit also organizes hybrid events.

For example, HomeChat is a hybrid monthly event, providing useful knowledge and insights from both external experts and internal employees. Employees at the home office can attend in-person while those at retail stores or other localities can participate online. Various HomeChats have focused on applied topics like “Building Personal Brands,” “Innovation for Acceleration,” “Colorful Family,” “Sleeping Issues,” “Old Day Stories,” and others.

During some events, including International Children’s Day or Vietnamese Family Day, the company also encourages employees to bring in their loved ones.

Multi-national and dynamic working environment at Home Credit Vietnam. Photo by Home Credit Vietnam

Personal development and career advancement of employees are in accordance with Home Credit’s business growth. Home Credit’s employee Net Promoter Score (eNPS) has reached 46/50.

Up to 94 percent of employees say they are proud to work at Home Credit.