Two disruptive passengers affected two flights of the national flag carrier Vietnam Airlines (VNA) at two airports in central Vietnam on Tuesday, causing one to be delayed by 40 minutes.
The disruptive behavior of the two passengers erupted when they are completing their boarding procedures at Da Nang and Cam Ranh airports in the central city of Da Nang and the central province of Khanh Hoa, respectively, said VNA representative.
At Da Nang Airport, passenger Pham Van T., expected to board flight VN172 from the central city to the capital city of Hanoi, showed up drunk, abusing VNA staff and security personnel at the door of the aircraft.
After security personnel determined the passenger was not eligible to take the flight, they conducted a offload procedure for the passenger, said the VNA representative.
On the same day at Cam Ranh Airport, passenger Vu Quang H., taking flight VN1560 from Cam Ranh City to Hanoi, showed disruptive behavior to security personnel at security screening process.
As a result, security personnel had to make a record on the case and denied to complete the aviation security procedures for the passenger.
VNA representative said flight VN172 departed on time, but flight VN1560 was delayed for 40 minutes.
Jetstar Pacific’s staff fined
In related news, Southern Airports Authority (SAA) has sanctioned two employees of Jetstar Pacific (JP) at Tan Son Nhat Airport in Ho Chi Minh City for not performing their tasks properly.
According to SAA, the two JP staff were fined VND7.5 million (US$353) each for not implementing their work properly, thus threatening aviation safety.
Earlier, on August 22, when completing the procedures for a group of four passengers taking flight BL790 from HCMC to Hanoi, the first employee did not thoroughly check all the passengers presenting at the counter.
She gave them four boarding passes instead of three as only three of them showed off and took the flight. The group of four included a couple and their two grandchildren.
When passing through security gate, the group of three passengers still holding four boarding pass including one of the absent one.
Until three people went to the boarding gate, the name of the absent passenger still appeared on the system. The second employee in the area let the three go through again, still holding four boarding passes, without rechecking the actual number of passenger showed up there.
However, Duong Thi Kim Xuan, the daughter of the couple, said in fact her father, Duong Van Thu, did not take the flight as the flight was rescheduled by 10 hours 45 minutes on that day. Only her mother, Nguyen Thi Bay, and the two grandchildren, took it.
A few days after the group of three landed in Hanoi, Xuan called JP operator to ask for the refund of her father’s ticket, and was informed that her father had already taken the flight, so the refund could not be done.