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Vietnam Airlines launches in-town check-in service

Passengers check in at a Vietnam Airlines counter at Noi Bai International Airport in Hanoi.
Passengers check in at a Vietnam Airlines counter at Noi Bai International Airport in Hanoi.

To help passengers ensure their journey gets off to a great start, national flag carrier Vietnam Airlines has announced the official launch of its new In-town Check-in service, the first of its kind in the Southeast Asian country.

The service is provided by a subsidiary of Vietnam Airlines – Vietnam Airlines Ground Services Limited Company (VIAGS).

The new check-in service will enable passengers to carry out all check-in procedures, including seat selection, collection of boarding passes and luggage tags and baggage checks, right at the two facilities below in Hanoi from October 12, 2018 and in Da Nang from November 2018.

The service is applicable to Vietnam Airlines’ domestic flights departing from Noi Bai or Da Nang airports, with daily opening hours including Saturdays, Sundays and public holidays.

Passengers can use the In-town Check-in service between two and twelve hours prior to their scheduled flight departure time.

In this way, passengers can be flexible with their personal and work schedules and only need to go straight to the airport security and enter the other side of the screening area without carrying out any other procedures after reaching the airports.

Currently, all other check-in service options offered by Vietnamese carriers including web check-in, mobile check-in, counter check-in and kiosk check-in have yet to allow customers with check-in baggage to do this.

In-town check-in provides a convenient way for travelers to avoid the hassle of traveling with bulky luggage from the city to the airport, and saves time compared to the counter check-in.

Taiwan, Korea, Hong Kong, China and Malaysia are among the other places that have already introduced this service.

Vietnam Airlines said that it was proud to be the first and only airline in Vietnam to offer the service.

According to Le Hong Ha, executive vice-president of Vietnam Airlines, the In-town Check-in is the on-ground service that meets international four-star standards of being safe, quick and convenient.

“Vietnam Airlines hopes this development will add significant value to our customers and enable us to reach five-star status in the foreseeable future,” Ha said.

In-town check-in information:

• In Hanoi: 20 Ngo Quyen Street, Hoan Kiem District, Hanoi

Phone: +84 8656 21 888

Email: [email protected]

Opening hours: from 07:00 to 21:00 daily

• In Da Nang: Hai Van ticket office, 156 Nguyen Van Linh, Nam Duong Ward, Thanh Khe District, Da Nang

Phone: 1900 1818

Email: [email protected]

Opening hours: from 08:00 to 16:00 daily